Reach the team for support, billing, custom plans or custom templates.
Business inquiries, partnerships, or general questions about the service.
info@html2img.comIntegration questions, render failures, webhook problems. Include your request ID if you have one.
support@html2img.comYearly invoicing, plan changes, refunds, VAT receipts. We reply within one business day.
support@html2img.comFor accounts needing more than 100,000 credits a month, with priority support and yearly invoicing.
support@html2img.comSend a Figma, Sketch or HTML/CSS design plus the variable fields you need. We build it into the library and you call a single endpoint.
support@html2img.comPost reaches us here, though email is faster for anything technical.
HTML to Image Main Road Higher Kinnerton Chester CH4 9AJ United KingdomDo you offer custom templates?
Yes. Email support@html2img.com with the design (Figma, Sketch or HTML and CSS) plus the variable fields you need. We build it into the template library and you call a single endpoint with your data. See /templates for the existing library.
Can I get a yearly invoice?
Every paid plan can be billed annually straight from the dashboard, for ten times the monthly price, so two months are free. For anything the dashboard does not cover, such as yearly invoicing above 100,000 credits a month, email support@html2img.com with "Billing" in the subject. We can issue VAT receipts for EU customers.
What if I need more than 100,000 credits a month?
We offer custom plans with priority support and volume discounts. Email support@html2img.com with the expected monthly volume.
Where do I report a bug?
Email support@html2img.com with "Technical support" in the subject. Include a request ID if you have one, plus the payload and the response you received. The /docs/testing guide covers how to capture useful debug data.